Shipping policy
Shipping Policy
At نخبة العصر (Nukhba Al Asr), we aim to make your shopping experience simple and convenient. We currently offer delivery within the Kingdom of Saudi Arabia.
1. Delivery Areas
We currently deliver orders to locations within Saudi Arabia.
Delivery availability may vary depending on the customer's location and the courier service.
2. Processing Time
Orders are normally processed after they have been placed and, where applicable, confirmed by our customer service team.
Processing time may vary depending on product availability, order volume, and other circumstances.
3. Delivery Time
Estimated delivery time is generally 3–7 business days after the order has been processed.
Delivery times are estimates and are not guaranteed. Some locations may require additional time.
Delays may occur due to courier operations, weather conditions, public holidays, incorrect delivery information, or other circumstances beyond our reasonable control.
4. Delivery Charges
Any applicable delivery charges will be displayed during the ordering process before you complete your purchase.
If free delivery is offered on a particular product or promotion, the applicable terms will be displayed on the relevant product page or during checkout.
5. Cash on Delivery
Where Cash on Delivery (COD) is available, you can pay the order amount directly to the delivery courier when your order arrives.
Please make sure that the phone number and delivery address provided with your order are accurate and that you are available to receive the shipment.
6. Order Tracking
Where tracking information is available, it may be provided to you after your order has been dispatched.
Tracking information can take some time to become active after the shipment has been handed to the courier.
7. Failed Delivery
If a delivery attempt is unsuccessful because the customer is unavailable, the delivery information is incorrect, or the customer refuses or does not accept the shipment, additional delivery or return procedures may apply.
We may contact the customer to arrange another delivery attempt where possible.
8. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information, including their full name, phone number, city, district, and delivery address.
نخبة العصر is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
9. Damaged Packages
If your package appears to be damaged when delivered, please contact us as soon as possible and provide your order number along with clear photos or video of the package and product.
We will review the situation and provide an appropriate solution according to our Refund & Return Policy.
10. Contact Us
If you have any questions about your delivery or shipping, please contact us.
Store: نخبة العصر
Email: [Your Support Email]
WhatsApp: [Your WhatsApp Number]
Last updated: August 2026